Connect How Your Customers want to
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Unified Inbox with 2-Way
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Text, Email, Voice
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Website, Facebook, Instagram, WhatsApp
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Voice Solutions for inbound and outbound Calls with Ai Routing and Voice Recording
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30% of travellers still prefer the phone
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Guest Profiles Synced Seamlessly
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Workflows to Convert More Guests and Delight them through their entire journey
Intelligent Agent Routing
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Get your customers to the right agent at the right time with Routing Rules
- Group & Department Routing
- After Hours & Overflow
- Agent Ranking gets your customers to your best agents
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Improve one touch resolutions
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Decrease transfers or reassigning tickets
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Flexibly route to overflow or overnight call centers
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Customer Lookup to know whose calling
Self Service Agents
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Ai assistant that works 24/7
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Trained on your data and SOP's
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Personalized answers to your brand voice and your best pracitces
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Bring SOP's into the system
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Ai Answers 36% of Inquiries
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Seamless Handoff to Real Agents
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Message History in your CRM
Text & Rental Agreements
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2-Way Text allows you to communicate with guests as they travel and checkin
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Text and video also allow you to communicate realtime with guests and vendors in your properties
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Manage Cleaning inspections & onsite maintenance approvals remotely
