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Connect How Your Customers want to

  • Chat - Website, app, Facebook, Instagram, WhatsApp

  • Text - Great for checkin & out

  • Email - Still the preferred choice for many prestay

  • Voice - 30% of travellers still prefer the phone

  • Video 

    • Face time with residents to provide in home care

    • Communicate with field techs & cleaners in realtime with on property insights

Intelligent Agent Routing

  • Get your customers to the right agent at the right time with our flexible IVR

    • Group Routing
    • After Hours & Overflow ​​​
    • Agent Ranking gets your customers to your best agents​

  • Improve one touch resolutions

  • Decrease transfers or reassigning tickets

  • Flexibly route to overflow or overnight call centers

  • Customer Lookup to know whose calling

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Self Service Agents

  • Leverage your knowledge base to create a chatbot that works 24/7

  • Personalized answers to your destination and properties

  • Give your agents a searchable knowledge base​

  • Bring your SOP's into the system

  • Ensure Accurate Responses

 

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Text & Video Chat

  • 2-Way Text allows you to communicate with guests as they travel and checkin

  • Text and video also allow you to communicate realtime with guests and vendors in your properties

  • Manage Cleaning inspections & onsite maintenance approvals remotely

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Streamline the Pre Stay Experience

Ai Knowledge Base

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  • Create your company LLM by adding SOP's and documents

  • At every Agents Fingertip​

  • Train Agents Faster

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