Connect How Your Customers want to
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Chat - Website, app, Facebook, Instagram, WhatsApp
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Text - Great for checkin & out
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Email - Still the preferred choice for many prestay
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Voice - 30% of travellers still prefer the phone
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Video
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Face time with residents to provide in home care
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Communicate with field techs & cleaners in realtime with on property insights
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Intelligent Agent Routing
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Get your customers to the right agent at the right time with our flexible IVR
- Group Routing
- After Hours & Overflow
- Agent Ranking gets your customers to your best agents
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Improve one touch resolutions
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Decrease transfers or reassigning tickets
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Flexibly route to overflow or overnight call centers
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Customer Lookup to know whose calling
Self Service Agents
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Leverage your knowledge base to create a chatbot that works 24/7
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Personalized answers to your destination and properties
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Give your agents a searchable knowledge base
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Bring your SOP's into the system
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Ensure Accurate Responses
Text & Video Chat
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2-Way Text allows you to communicate with guests as they travel and checkin
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Text and video also allow you to communicate realtime with guests and vendors in your properties
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Manage Cleaning inspections & onsite maintenance approvals remotely
